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Frequently Asked Questions
What qualifications do you have?
I have an Open College Network (OCN) Level 3 Certificate in Dog Grooming. I am a qualified pet first aider and have undertaken several dog training courses as part of my volunteering role at Dogs Trust (Dog handling etc)
Are you insured?
Scooby Lou's is fully insured. Certificate available upon request
Can you give me a definite price when booking?
A guide price can be given at the time of booking but final cost will be dependant on breed, size, condition of coat and temperament of your dog.
What if my dogs coat is matted?
A matted coat can create a variety of health and skin problems and cause your dog discomfort. It is not possible to comb out a severely matted coat without hurting your pet, therefore your dog's coat will be clipped off to allow it to regrow. This will be discussed beforehand.
How many dogs do you have at one time?
At Scooby Lou's I offer a strict 1:1 service for your pet. This means your dog has my full attention during its groom and will not be crated or left on its own. The only exception to this is if you wish to bring multiple dogs to be groomed.
What payment methods do you accept?
Card payment is preferred at this time, though cash can accepted. A card machine is available in the salon.
Do you have a COVID-19 policy?
All customers will be issued with a contract detailing Terms and Conditions and new COVID-19 grooming protocols. These protocols are in line with PIF (Pet Industry Federation) and CFSG (Canine and Feline Sector Group) recommendations. This contract will be issued electronically by email and can be signed either using phone touch pad, laptop touch pad or a mouse. Appointments will not be confirmed until the contract has been signed.